Welcome to OneUp Holdings Ltd’s (“Up”, “we”, “us”, “our”) cookie policy.
Our websites and apps (the Sites) use cookies to distinguish you from other users of our Sites. This helps us to provide you with a good experience when you browse or use our Sites and also allows us to improve them.
If you have any questions about this policy, please contact our data privacy team by email at [email protected]
A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive.
We use the following cookies:
Third Party Cookies
We use Google Analytics on our Sites. This is a third party cookie operated by Google. More details are provided in the list of cookies below. Click on this link to view **Google’s Privacy Policy.** To opt out of being tracked by Google Analytics across all websites, please visit the **Google Opt Out page.**
You can find more information about the individual cookies we use and the purposes for which we use them in the table below:
Cookie table
| Cookie Title
| Cookie Name | Purpose and whether the cookie is ‘strictly necessary’. | Duration |
|---|---|---|
| Cloudfare | ||
| __cf_bm | Yes, cookie is used for load balancing | |
| The "__cf_bm" cookie is a cookie set by Cloudflare and is considered necessary for the proper functioning of their "Bot Management" service, which helps identify and mitigate automated traffic (bots) on websites protected by Cloudflare, making it essential for website security against malicious automated activity; therefore, it is generally considered necessary for sites using Cloudflare's bot protection features. | 30 minutes | |
| _ga | No. Distinguishes unique users by assigning a randomly generated client ID. | 1 year |
| Hubspot | ||
| hubspotutk | No. This cookie is used to track a visitor's identity and maintain session state across multiple visits to your website. | 6 months |
| Hubspot | ||
| __hssc | No. Used to track sessions on your website. It helps HubSpot determine if the user is in a new session or an existing one. | 30 minutes |
| Hubspot | ||
| __hssrc | No. Used to track the source of a session. It is set when a user starts a new session and is used to identify the origin of the visit (e.g., organic search, paid ad, social media). | Session(browser close) |
| Hubspot | ||
| __hstc | No. Main tracking cookie for HubSpot. It tracks visitors, sessions, and campaigns. | 13 months |
| Hubspot | ||
| __hs_cookie_cat_pref | No. Used to store the user's cookie consent | 13 months |
Cookie table - Administrative Portal
| Cookie Title
| Cookie Name | Purpose and whether the cookie is ‘strictly necessary’. | Duration |
|---|---|---|
| Hotjar | ||
| _hjSessionUser | No. Unique user ID for tracking across sessions | 1 year |
| Hotjar | ||
| _hjSession | No. Maintains user session for analytics | Session(browser close) |
| _ga | No. Distinguishes unique users by assigning a randomly generated client ID. | 2 years |
| ga<container-id> | No. Used to persist session state and track user interactions. | 2 years |
| _gid | No. Distinguishes unique users for a single day. | 24 hours |
| _gat | No. Throttles request rate to limit data collection on high-traffic sites. | 1 minute |
| gat<container-id> | No. Used to throttle request rate for specific containers. | 1 minute |
| _gac<container-id> | No. Contains campaign-related information for tracking conversions. | 90 days |